Product: Universal Studios Orlando Customer Care Clear all filters (0 of 14 reviews match)
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I have had some issues with Universal in the past, but I have yet to run into an issue with Guest Services themselves. I am not a particularly assertive person, so I cannot say I have been given free handouts due to any trouble, but honestly, I'm on vacation - as long...
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Universal Studios Orlando Customer Care
#1409663
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Thank you for checking in. No, the issue was NOT resolved. I was on the phone for hours with people from Universal, and after my son having to stand outside separate from his group of friends by himself at 15, getting shuffled from line to line, he finally got in...
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Anonymous
Anonymous

Yes it’s horrible your son had to stand in line to resolve a situation, one you conveniently don’t discuss so the reads are left to assume there’s a reason you’re hiding that ...

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Universal Studios Orlando Customer Care
#1386210
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Universal Studios Orlando - If a bag can come to hollween horror nightsbts

Would not give me a a representative and none of the options dealt with my question if I can take a bag into Halloween Horror Nights
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Universal Studios Orlando Customer Care
#1378366
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Universal Studios Orlando - Passholder information

Hoping as an annual pass holder that we got a free Halloween horror nights ticket per person for the season but found out it’s only for premier members
4.7
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Universal Studios Orlando Customer Care
#1378330
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Universal Studios Orlando - Lost sunglasses
Just checking to see if anyone has turned in my sunglasses.
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Anonymous
Anonymous

Noone here is going to answer this for you. This is a place to leave reviews for others to see, it is NOT a direct contact with Universal. I don't know why people always think...

3.3
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Universal Studios Orlando Customer Care
#1288574
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Universal Studios Orlando - Volcano bay

Hi there we brought our tickets from American attractions to go to your parks and really loved Volcano bay but was very disappointed that the park was closed for several days while we were there with no explanation and feel we wasted our money buying that park ticket we were there in January 2018 .
2.3
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Universal Studios Orlando Customer Care
#1191111
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Universal Studios Orlando - Horrible customer service

Horrible customer service, I drove from Michigan to Orlando to spend time with my family in studios universal, when we when to buy the tickets the customer services is horrible the employee was not able to give the right information and she had a horrible attitude, I spoke to the manager and she didn’t do anything. Not recommending
1.0
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Universal Studios Orlando Customer Care
#1167620
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Universal Studios Orlando Customer Care Review

Universal Studios Orlando - Simple Review #1483981077
This employee is a complete ***. We paid $1,000 to enjoy the park but this *** wouldn't let us take a pic Infront of the ET ride. He used rude language Infront of my children as well. If you want to enjoy your time at Universal Do Not interact with this *** especially your children. We won't return because of him.
2.1
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Universal Studios Orlando Customer Care
#987989
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Universal Studios Orlando Customer Care Review

1. We were kicked off the train to the other park 3 hrs into the park 2. We were kicked out of crusty, at 3:45 yes 4 hrs into the park, closing down for horror nights. 3. We walked to adventure island 5:20, rained heavy 20 steps into the park to be kicked out of the servey building. Yep a wonderful day at universal. $480 down the drain.
1.4
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Universal Studios Orlando Customer Care
#929414
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Went to Universal Studios in Florida March 7 -21,2016 I've never been so disappointed.I bought a 4 day hopper and only used one day was so busy you couldn't walk around with out walking into someone also the wait for the rides were 1.5 to 2 hr waits. I did try to go...
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Anonymous
Anonymous

Why on earth should they reimburse you? Because it was busy? Ten seconds of research would have told you when the busiest times were in Orlando. This is on you.

Anonymous
Anonymous

There are websites that will show you when the busy times are. We went in February and it was like a ghost town. We got to ride everything :)

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Universal Studios Orlando Customer Care
#829543
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