Universal Studios Orlando Reviews

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Verified Reviewer New Reviewer

1.0
Universal Studios Orlando - They did not care about me.
I would like to start this message by sharing a little bit of our experience with Universal. My writing is not the best but I promise I'll do my very best. My name is Christian, and Mwn xwy wife Natalia and I were with some friends at your parks. We are both from...
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ID
#2376116 Review #2376116 is a subjective opinion of poster.
Location
Orlando, Florida
Service
Universal Studios Orlando Customer Care
Loss
$545
Preferred solution
Full refund
New Reviewer

Refund on tickets

2.8
Could not get in contact with an associate or person that works at the Studios. I would like to see if I could change the dates of my tickets due to a family emergency.
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ID
#2605370 Review #2605370 is a subjective opinion of poster.
Location
North Olmsted, Ohio
New Reviewer

No One to Answer the Phone

1.0
I left my wallet in locker 5-13 for the hulk. Im trying to call and have someone check but no one is answering.
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ID
#2591720 Review #2591720 is a subjective opinion of poster.
Location
Orlando, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

No response to letters or emails

I purchased 6 tickets in March 2020, due to pandemic and all the downsides to it, were unable to use the tickets that expired in Dec 2020. That was over $1500. Received no consideration of new tickets or refund. Disappointed and upset, not interested in investing anymore money to this.
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ID
#2559139 Review #2559139 is a subjective opinion of poster.
Loss
$1505
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Tickets paid for and didn't recieve ticket

I paid for my ticket online and declined my card but it still charged my ticket and now I need to get my order reviewed.
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ID
#2530179 Review #2530179 is a subjective opinion of poster.
Cons
  • Terrible online service
Loss
$145
Preferred solution
Deliver product or service ordered

Need to reschedule my tickets been calling all week

i need to reschedule my tickets cause of death in the family i was unable to attend please. all me at 414 737 ****

User's recommendation: please calll me 414737****.

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ID
#2501868 Review #2501868 is a subjective opinion of poster.

Is the park opened to the public

2.0
I was able to purchase tickets for Universal Studios but the day we got there we found out we can only go to one side and that was Hollywood studios and I think that the ticket shouldve stipulated that at time of purchasing you were only going to be allowed to go to that one side on the ticket it states either side and I understand the Covid and stuff like that but it should tell you that your only purchasing for that one side

User's recommendation: Warn customers that the purchase they make may not be for the park they want.

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ID
#2489642 Review #2489642 is a subjective opinion of poster.
Location
Winter Haven, Florida
New Reviewer

To get new Tickets

To see if its convenient to just add people to my annual pass contract or to purchase new passes for them to visit Universal Studios and Islands of adventure need more information about it
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ID
#2488717 Review #2488717 is a subjective opinion of poster.
Location
Homestead, Florida

Cancellation

4.0
The hold time was long, but they do pick up and accommodate requests. Thank you for saving my vacation.

User's recommendation: Keep your cool, be patient, they will pick up the phone.

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ID
#2486313 Review #2486313 is a subjective opinion of poster.
Location
Oviedo, Florida
New Reviewer

Customer Service Hold Time is UNACCEPTABLE

1.0
I called today 3-26 at 5pm and it said there would be up to a 90 min wait. I was on hold for 3 HOURS before I finally hung up! I tried to email them and the "Message Us" link DID NOT WORK!

User's recommendation: Good Luck.

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#2476462 Review #2476462 is a subjective opinion of poster.
Service
Universal Studios Orlando Customer Care
Preferred solution
I don't want to lose out on the March 31 deadline for an extra 3 months on the pass I wanted to purchase because I couldn't buy it online.
New Reviewer

Tickets question

We have pre-paid tickets for today 3/26. Our plane is delayed 9 hours. Can we use our tickets for 3/30 instead?
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ID
#2475540 Review #2475540 is a subjective opinion of poster.
Location
Wilkes Barre, Pennsylvania

Long wait time

Called twice to inquire about express passes for my family and I, both times I waited for 2 hours on the phone.

User's recommendation: Provide an expectant time.

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ID
#2474505 Review #2474505 is a subjective opinion of poster.
Location
Lebanon, Pennsylvania
New Reviewer

Trying to purchase tickets and getting error messages

Trying to purchase tickets keep getting error messages. The date I want to purchase tickets for is 3/29/21
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ID
#2469121 Review #2469121 is a subjective opinion of poster.
New Reviewer

Make a payment

we've been waiting on the phone for over three hours trying to make payments on our Passholder cards and we have gotten no results what is another option.
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ID
#2464129 Review #2464129 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Make a payment
New Reviewer

Ticket questions about buy 2 get 3 days deal

Ive tried for 5 days with hold times of up to an hour and cannot get anyone on the phone to help! We were at universal during Christmas with a buy 2 day get 3 free deal. I have some questions about the way I was charged.

User's recommendation: Don’t have any sort of issues with your tickets.

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ID
#2460860 Review #2460860 is a subjective opinion of poster.
Pros
  • Simpsons
  • Harry potter
Cons
  • Zero customer service
Loss
$800
Preferred solution
Let the company propose a solution

Want to modify my season passed

1.0
Universal Studios Orlando - Want to modify my season passed
Over a 1-hour hold! This is not what I expected after being a holder for 5 1/2 years. At this point I want to cancel vs modifying the passes..........

User's recommendation: Absolutely not.

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ID
#2457715 Review #2457715 is a subjective opinion of poster.
Location
Orlando, Florida

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