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Dec 28-29 2017. Sure we expected the parks to be busy after x-mas but it was just insane. Close to 3 hours wait for the Harry Potter ride at Universal studios. The next day we bought express passes for our family of four. More than $650. We were at the Harry Potter...
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2.4
#1159075
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Hi there, I’m Justin, visiting Universal Studio Orlando from Toronto. I enjoyed all the experience except for the last part in Krustyland on Dec 26. I lined up in the single rider line at around 2pm in Krustyland, where I was with 6 other visitors. A female staff...
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Anonymous
Anonymous

If you want to ride together, don't go in the single rider line. It doesn't have to do with race. You thought you could get through the line faster as a single rider and you g...

2.3
#1155959
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Universal Studios Orlando - Assaulted at Universal Studios
Universal Studios Orlando - Assaulted at Universal Studios
I was hit in the chest by a man at Universal studios on August 28th, 2017, at approximately 2:30pm. I made a report to the Manager, who called her Supervisor Joey, He became belligerent, and allowed the man and his friends to finish their meal and leave. I asked him to...
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Anonymous
Anonymous

So what did you do to upset that person. Nothing happens in a vacume. So did you open your mouth? What was the activity YOU were doing that caused violence? Also what causes ...

Anonymous
SomeLogic

Where's the video?

1.3
I didn't like
  • Being assaulted
#1096399
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Universal Studios Orlando - Horrible customer service

Universal Studios Orlando
#1167620
1.0
Details
Horrible customer service, I drove from Michigan to Orlando to spend time with my family in studios universal, when we when to buy the tickets the customer services is horrible the employee was not able to give the right information and she had a horrible attitude, I spoke to the manager and she didn’t do anything. Not recommending
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Discounts and Special Offers

Universal Studios Orlando - Awesome, so helpful. Made the vacation despite the weather!

Universal Studios Orlando
#1161160
Overbooked to capacity and weather. They extended our passes to compensate us.
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Universal Studios Orlando - Express pass$1900.00
1/1

Universal Studios Orlando - Express pass$1900.00

Universal Studios Orlando
#1159019
We did the vip express pass because we wanted to enjoy it with no lines or waiting .not worth the money
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Universal Studios Orlando - Annual pass

Universal Studios Orlando
#1130716
I have never received any onsite hotel discount what so ever trying to use my annual pass. Great parks. They don't need to lie about that.
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I just came back from my vacation at Universal Studios Florida on one of the Harry Potter ride you had to check everything you own into a locker in a dark tight non ventilated alleyway after the ride we went back to get our bags but the locker would not let my son use...
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#1086162
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I'm in tears with anger right now with the way my family was just treated by this facility. My family bought the meal package plan when we purchased the tickets about 6 months ago. We were told we could eat at any restaurant on the City Walk. Upon arriving at the...
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Anonymous
UseYourBrain

You could've paid to eat there rather than be a cheapskate on your son's birthday. You insisted on eating free or at least for no additional charge and therefore chose to go e...

Anonymous
UseYourBrain

And this: "Telling my son that he could not eat there AND that he had to miss his movie was heartbreaking."I assume it would be especially since it was not the truth! Your son...

1.0
#1055613
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I have been an annual Premier Pass holder for 7 years now. I had one those passes with the picture on it. So, today when I tried to get in the park, at the toll booth I was not allowed in. I was hold at the entrance for over 15 minutes because the system showed that...
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#1011425
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I am very disappointed. I purchased 4 Park to Park tickets on December 2, 2016 because my wife and I and 2 guests very much wanted to see the Wizarding World of Harry Potter. We went to Diagon Alley first because my wife and I had already seen Hogshead a few years ago...
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Anonymous
Anonymous

Are you expecting to hear something based on this post? Because this isn't a Universal complaint board. It's a general place to talk about experiences. You need to make a c...

Anonymous
Anonymous

I've heard nothing from anyone

My issue is not with any of the employees but with the rude fellow resort guests. A guest had a small child who unfortunately did not meet the height requirements. She wasn't even close. The guest proceeded to call the employee an a**hole! The employee handled it very...
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3.9
#958620
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Went to Universal Studios in Florida March 7 -21,2016 I've never been so disappointed. I bought a 4 day hopper and only used one day was so busy you couldn't walk around with out walking into someone also the wait for the rides were 1.5 to 2 hr waits. I did try to go...
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Anonymous
Anonymous

Why on earth should they reimburse you? Because it was busy? Ten seconds of research would have told you when the busiest times were in Orlando. This is on you.

Anonymous
Anonymous

There are websites that will show you when the busy times are. We went in February and it was like a ghost town. We got to ride everything :)

Contact Universal Studios Orlando

Mailing Address:
Universal Orlando® Resort
1000 Universal Studios Plaza
Orlando, Florida 32819-7610
United States
Phone:
(407) 224-4233
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My family visited Universal on March 29, 2016. I paid for the express tickets for 2 children, There were 2 adults. We also bought the refill drink cups. The place was so mobbed it was ridiculous. There was nowhere available to have lunch without lines that went on...
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Anonymous
Anonymous

I love when people go to Orlando during spring break time (March-April) and then complain that it's busy. Good grief.

#826345
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