Joseph C Ulo

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 Verified Reviewer | map-marker Orlando, Florida
#4707109 
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Worst place and will never go there again

1.0
My son was accused of trying to steal a T-shirt from the company store when he was looking for me to confirm he was allowed to use his credit card for the purchase. I am the father and am the one who purchased the 5 five-day tickets for Universal. I want to make it very clear how incredibly angry and disappointed with the response and lack of customer service in this company. My wife and I initially waited for my son just outside the doorway while my son was shopping. It started to rain and eh was taking a long time so my wife and went around the crner to sit at the chairs in front of Auntie Anne's Pretzels. He stuck his head out to ask me if he can charge a $27 T-Shirt on his credit card. He was not trying to steal the T-shirt. I purchased 5 five-day tickets to Universal and this incident occurred on the first day. He was told a response would be provided within 24-48 hours after the incident. It is now 1 month later before I hear any response. I would like to have this issue escalated for further discussion and I want to file a case for compensation.
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Loss:
$1300
Cons:
  • Poor customer service no response and cant escalate

Preferred solution: Price reduction

User's recommendation: Go to Disney instead. They don't treat their guests like criminals

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1 comment
#2351511

"confirm he was allowed to use his credit card " How to say I'm a clueless fool without saying it. Why would ANYONE have to confirm they can use a credit card in this venue?

At best your son is a fool raised by a fool.

At worst, he is in fact a thief. Hopefully, you're not having any more if this is the best you can do.

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Tammie A Raq

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#4611549 
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I would like to make a proposal for the stats of mich

5.0
I have no problem except most people here in Michigan would love to see your park but the truth is most can't afford it, we don't have anything like universal studios here and I know the people of Michigan would love it, we have a lot of open land and surrounded by so many other states if you are at all interested it would be better to put it in the middle of the state, and if you take my idea it would be great, and maybe I can get something out of it for me and my husband we need a home in a safe place .
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Preferred solution: You to build a universal studios here in Michigan.

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Pissed Consumer100

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 Verified Reviewer | map-marker Orlando, Florida
#4343459 
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Bad treatment to their customers

1.0
Original review Feb 03, 2023
We went to Universal as out family vacations, we went to the harry potter ride with express and took us around 30 minutes when we arrived we wanted to ride in the first row because my daughters were very short and the couldn't see she just gave us 2 seats, the other assistant told us we can go she scream at us told us to go to the side treating us horrible her name is Angela in the harry potter ride she was very disrespectful screaming at us then the team leader came to speak to us and gave her the reason without even letting us talk, the security came and without even letring us talk or defend ourselves frightenibg us that they were gonna call the police they took us out of the park with all my family as if we were trash imaging how traumatizing it was for my family they even came to the car following us as if we were criminals we couldnt even go to customer relations! Horrible experience never in my life had this experience i dont recommend this to anyone they really have no manners and that its not the way of treating customers whos travel and plan this for a year to attend your parks! I am very very dissapointed at this company would not recommend this experience to anyone!
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Loss:
$1500

Preferred solution: Full refund

User's recommendation: Nothing like disney dont go

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2 comments
#2305010

You are NOT entitled to a full refund. If you cannot afford to go to Universal Studios then DON'T.

I am glad they called the police. Now daughters know that if they cause a scene, there are consequences. I doubt that they asked you to leave and called security and the police for no reason.

You obviously displayed a lack of manners if security and the police had to be involved. You behave like criminals you get treated like criminals.

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#2305026
@Srinidhi Agb

Dont speak if you dont even know what you are talking about…

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Pissed Consumer100

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#4343693 
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Very bad treatment to customers

1.0