Universal Studios Orlando

We have booked through and stayed at Universal's own resorts many times and have always been pleased. This time I booked through Universal as always, however, I thought we could try out a partner hotel that they advertise.

We chose a package with four-day park-to-park tickets and four nights at Coco Key Waterpark and Resort. As soon as we opened the door to our room, the smell of mildew or mold hit us. It was bad, and we have a daughter with asthma. We couldn't stay there.

We immediately spoke with the front desk at Coco Key, and they agreed to give us a full refund. They immediately refunded our daily resort fees that they had collected thirty minutes prior and advised that the money we paid for the hotel stay would be refunded by Universal. We checked in and back out within thirty minutes. We spent 28 minutes and 40 minutes on the phone with Universal on that day.

Universal advised us to reach back out to them if we hadn't seen the refund by the 17th (four days), we gave it until the 22nd. Then we called Universal because they still had not refunded the $600 for the hotel. Spent another hour on the phone on this call. Sadly, they are playing games, telling me that they have to check with Coco Key.

Well, Coco Key told us that Universal owes it to us, as Universal made the reservation and didn't end up paying Coco Key because we didn't stay. We were against a wall on check-in day, so we allowed Universal to make us a new reservation at their new resort, Stella Nova. This resort was $1,651 for four nights. We were required to pay it in full and wait for the $600 refund for the original reservation.

Long story short, we are out of our $600 plus we paid an additional $1,600 to stay at one of their nicer hotels (it was the only hotel they had an open room in). Big corporations like this and won't refund $600 when we upgraded to a different hotel due to medical reasons, that's *** service, and greed at its finest. They got me this time, but I promise they will never get that opportunity to do that again.

We have been several times throughout the years and never had an issue. Times must be tough for them.

I flew all the way from Michigan to come to Universal Studios in July 2024 and let me tell you, it was a disaster! I paid about $900 for me and my family and it was not worth it at all.

All the rides we attempted to get on kept closing down after waiting about an hour. The Rip Ride was good, but it took us three tries to get on it because it kept closing down. We rode the Men in Black attraction, but that was a ride for kids if you ask me. So, I paid $900 just to sit in the cool area that sprays mists of water to keep us cool and I could have done that at home.

I tried to get my money back when I returned to Michigan, or at least some of it, but it was a no go. So, next time I visit Florida, I will just go with my first instinct and go to Disney or SeaWorld because I work too hard for my money for it to be flushed.

Hello, my name is Pat Cracchiolo and I visited Isl of Adventure and the original Universal theme part.

I purchased the two part end of season pass for 199.99 + tax, this price is very fair. My complaint is

that to gouging to the Parks you are forced to pay for 32.00 to park your car.

Frankly I find this very much to be price g has left a bad taste in my system due to this injustice toward your common park

visitor, had I known of this over pricing I would have never purchased the Park Pass.

I'm retired man

of 66 yr old and live on a tight budget. Thank you for taking this matter under consideration.

Pat Cracchiolo.

Rope dropped Hagrid 6 times in the last 2 years. Every time the ride was down or not open.

No communication while you wait over an hour to get in to ride this ride. Staff has gotten increasingly unfriendly (not sure what that is about). People only rope drop for Hagrid. It is your premier ride.

You need to fix this. Went to Disney 3 parks one day 22 rides no delays. They come in during off hours and test and run rides all night to make sure they are up. I am very skeptical of Epic Universe due to the many issues Universal continues to have and not fix.

People pay a lot for tix. I ah e been a pass holder for 15 years. This issue of broken rides has gotten worse over the years.

My advise until the positive reviews start coming in and issues are fixed. Got to Disney.

Today, we experienced the most idiotic management decision I have ever seen at Universal Studios in Florida. Several restaurants on-site only accept online orders.

You have to download their app and order to be able to sit in their restaurants! When you pay a fortune to access the parks, you expect a minimum of services. They can't even bother serving customers at a counter. As a result, entire dining spaces are wasted and maintained at great expense while the majority of them are empty at dinner time.

Well done, Universal, for your lack of vision and for treating your customers like cattle that have to run for food.

Then finally, how many jobs were lost given this stupid decision, which surely does not please the people who paid more than 115 American dollars to go and have fun in their parks, which have become budget traps. And then, if you don't have a cell phone, bring your sandwiches; sorry for the inconvenience and the lack of freshness, especially at 95 Fahrenheit in the middle of the summer.

Universal Orlando has, stupidly, discontinued all dining plans as of 2021, possibly due to that stupid pandemic that shouldve NEVER happened to begin with! Whoever decided to discontinue dining plans needs to be fired now!

As you may know, Universals friendly neighbors at Disney World have reinstated their dining plans (thankfully), but Universal has made a stupid effort on NEVER bringing them back, period! This is a very egregious corporate mistake, and like I said, whoever decided this needs to lose their JOB immediately!

Ive DMd a Universal Team Member on X (formerly Twitter), and all I got was that they had absolutely NO plans to bring back those dining plans at this time. I dont know what is wrong with them, but they need to know that the pandemic is over, and it is time to go back to normal!