Universal Studios Orlando

I flew all the way from Michigan to come to Universal Studios in July 2024 and let me tell you, it was a disaster! I paid about $900 for me and my family and it was not worth it at all.

All the rides we attempted to get on kept closing down after waiting about an hour. The Rip Ride was good, but it took us three tries to get on it because it kept closing down. We rode the Men in Black attraction, but that was a ride for kids if you ask me. So, I paid $900 just to sit in the cool area that sprays mists of water to keep us cool and I could have done that at home.

I tried to get my money back when I returned to Michigan, or at least some of it, but it was a no go. So, next time I visit Florida, I will just go with my first instinct and go to Disney or SeaWorld because I work too hard for my money for it to be flushed.

Hello, my name is Pat Cracchiolo and I visited Isl of Adventure and the original Universal theme part.

I purchased the two part end of season pass for 199.99 + tax, this price is very fair. My complaint is

that to gouging to the Parks you are forced to pay for 32.00 to park your car.

Frankly I find this very much to be price g has left a bad taste in my system due to this injustice toward your common park

visitor, had I known of this over pricing I would have never purchased the Park Pass.

I'm retired man

of 66 yr old and live on a tight budget. Thank you for taking this matter under consideration.

Pat Cracchiolo.

Rope dropped Hagrid 6 times in the last 2 years. Every time the ride was down or not open.

No communication while you wait over an hour to get in to ride this ride. Staff has gotten increasingly unfriendly (not sure what that is about). People only rope drop for Hagrid. It is your premier ride.

You need to fix this. Went to Disney 3 parks one day 22 rides no delays. They come in during off hours and test and run rides all night to make sure they are up. I am very skeptical of Epic Universe due to the many issues Universal continues to have and not fix.

People pay a lot for tix. I ah e been a pass holder for 15 years. This issue of broken rides has gotten worse over the years.

My advise until the positive reviews start coming in and issues are fixed. Got to Disney.

Today, we experienced the most idiotic management decision I have ever seen at Universal Studios in Florida. Several restaurants on-site only accept online orders.

You have to download their app and order to be able to sit in their restaurants! When you pay a fortune to access the parks, you expect a minimum of services. They can't even bother serving customers at a counter. As a result, entire dining spaces are wasted and maintained at great expense while the majority of them are empty at dinner time.

Well done, Universal, for your lack of vision and for treating your customers like cattle that have to run for food.

Then finally, how many jobs were lost given this stupid decision, which surely does not please the people who paid more than 115 American dollars to go and have fun in their parks, which have become budget traps. And then, if you don't have a cell phone, bring your sandwiches; sorry for the inconvenience and the lack of freshness, especially at 95 Fahrenheit in the middle of the summer.

Hello, I am writing to file a grievance that I have with the Universal Studios resort package. Due to an IT error on Universal Studios side I was distributed childrens tickets for three adults.

We specifically booked a universal hotel so we could get in an hour early to the parks. We waited in line 30 to 40 minutes when we got to the Check-in we were told we had childrens tickets. We had to leave the line go to customer service wait in another line to be told that there was an IT error and we were redistributed adult tickets back in the line for another 40 minutes so we missed out on the early admission to the park. The reason why I booked a Universal Studios premier hotel was for early admission Even parking was $21 apiece for three cars times two days.

So typically I would not stay at a hotel that charges that much for parking especially since myself and two other adults came from different areas of Florida.

I called customer service and they were aware that there was an IT error but they couldnt help us with any compensation except take away our three day pass and charge the price for a one-day pass. I feel thats unacceptable. It doesnt seem like a strong business model. To make matters worse I was told that it takes 3-4 weeks to refund my credit card for the 80 something dollars?

A large corporation like Universal Studios should be able to refund a credit card without difficulty without taking 30 days.

I know you are a large corporation and the experience that one family has isnt that important., But I feel I shouldve been treated better for an error on Universal Studios part. I am a Florida resident I was with three other adults we all bring visitors to Orlando and having this bad experience doesnt sit well with our family.