Hi there, I’m Justin, visiting Universal Studio Orlando from Toronto.I enjoyed all the experience except for the last part in Krustyland on Dec 26.
I lined up in the single rider line at around 2pm in Krustyland, where I was with 6 other visitors. A female staff working under Shauntee (manager of the team), taking 6 of us into row 4, and intentionally kept me alone waiting in the single rider line. At first, I thought I was taken into row 4, since I noticed some rows have 7 people and there were only 6 people in row 4, but she asked me to wait alone in the front, where all the employees could see me. I waited for 20 more minutes, and I found there were 8 people in some rows.
Nobody talked to me until I spoke to another female staff, and then she asked me to join a team of 6, 2 were a couple, while the other 4 were parents with 2 kids. I also found there were actually 8 seats in each show room. I’m an accountant, and I’m good with numbers. The only reason I could come up for this issue is that that female staff is not friendly to Asian or Chinese, or she might be a racist.
There’s no reason to make someone waiting in the line while there were extra seats available. I did not enjoy the moments while I was in the show room. And I talked to the manager after the show, who came up with a lot of crap or unacceptable reasons, trying to put the things down. I doubt that he has the sincerity to solve this problem.
So I choose to write you a complaint letter. I’m working in accounting industry, which is also a service industry. What I learned from my own experience is that not a single customer should be treated in this way. Universal Studio is a leader in the theme park competitors, and I have been to the parks in Singapore and Los Angeles, all experiences were first class.
I was pissed off for this experience, and I’m waiting for an reasonable response from Universal Studio Orlando. Also, I hope the other visitors would not need to experience what I have experienced. I do expect that Universal Studio will have more restrict management and provide more training to employees. If I cannot receive a decent reply in a week, I’ll publish this experience in social media.
My email is email@example.com. I’ll visit Key West tomorrow (Dec 27), and go back to Toronto on Dec. 31st. My phone number is 647 833 8800, and it will be convenient after Dec 31st.