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Summary of Universal Studios Orlando Customer Service Calls

259 TOTAL CALLS
85% SUCCESSFUL CONNECTIONS
02:52 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact Universal Studios Orlando to Ask about:

Payments and Charges:

  • “Bill pay”
  • “Triple charged for locker”
  • “Double charged”

Refund:

  • “Refund on tickets”
  • “Refund on ticket”
  • “Refund”

Staff:

  • “Guest services”
  • “Customer service”
  • “Service dog policy”

Cards:

  • “Lost credit card at guest drop off/ bus”
  • “Change card number”

Return/ Replace:

  • “Are taxis available at the park to return to hotels”

Other:

  • “Tickets not emailed after confirmation”
  • “Tickets”
  • “Saber precio de entrada a los parques para residentes de florida”

About Universal Studios Orlando

Top 5 Universal Studios Orlando Services

Pass, Customer Care, Manager, Hogwarts Express To Hogsmeade Attraction, Attraction

Top 5 Universal Studios Orlando Products

Facility, Theme Park Facility

Top 5 Dislikes about Universal Studios Orlando

Made my daughter cry, Way my son was treated, Paper ticket, Crowd control and customer service, Being assaulted

Summary

Universal Orlando Resort is a theme park resort. The park is based in Orlando, Florida. It is a joint partnership of the Blackstone Group and NBC Universal. The resort consists of two theme parks - Universal's Islands of Adventure and Universal Studios Florida, Universal CityWalk - a place for night-time entertainment, as well as three Loews hotels. The park is the largest property of the Universal Studios Theme Parks. It is also the second largest resort after the Walt Disney World Resort in Orlando.

Universal Studios Orlando was started with the original Universal Studios Florida in June of 1990. In 1999, Islands of Adventure, Universal CityWalk, On-site hotels, and two multi-level parking structures were added.

Universal Studios Orlando reviews and complaints

Universal Studios Orlando is ranked 4 out of 45 in Theme Parks category

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