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Summary of Universal Studios Orlando Customer Service Calls


Customers Contact Universal Studios Orlando to Ask about:

Request for Information:

  • “Checking on my tickets”
  • “Volcano bay question”
  • “Tickets not emailed after confirmation”

Payments and Charges:

  • “Update payment info”
  • “Billing”
  • “Bill pay”


  • “Want to know if my barcode can be redeemed for entry at gate or if I have to go to guest services?”
  • “Guest services”
  • “Customer service”


  • “Need to know if they take debit card”
  • “Change card number”
  • “Lost credit card at guest drop off/ bus”


  • “Refund on tickets”
  • “Refund on ticket”
  • “Refund”

Product/ Service:

  • “Buy tickets”
  • “Book tickets”
  • “Error while trying to buy a ticket”


  • “Job opportunities”

Return/ Replace:

  • “Are taxis available at the park to return to hotels”


  • “Parking fee”
  • “Do people with disabilities have a special line to stand in.”
  • “Fight night at universal”

Universal Studios Orlando Rating Stats

2.4 out of 5 stars
based on 32 reviews
See all 69 reviews

Rating stats

  1. 8 reviews
  2. 10 reviews
  3. 8 reviews
  4. 4 reviews
  5. 2 reviews

About Universal Studios Orlando

Top 5 Universal Studios Orlando Services

Pass, Customer Care, Attraction, Hogwarts Express To Hogsmeade Attraction, Manager

Top 5 Universal Studios Orlando Products

Facility, Theme Park Facility

Top 5 Dislikes about Universal Studios Orlando

Made my daughter cry, Way my son was treated, Paper ticket, Hogwarts express, Crowd control and customer service

Top 5 Related Companies

Comcast, Nbc Sports, Xfinity, Syfy, NBC


Universal Orlando Resort is a theme park resort. The park is based in Orlando, Florida. It is a joint partnership of the Blackstone Group and NBC Universal. The resort consists of two theme parks - Universal's Islands of Adventure and Universal Studios Florida, Universal CityWalk - a place for night-time entertainment, as well as three Loews hotels. The park is the largest property of the Universal Studios Theme Parks. It is also the second largest resort after the Walt Disney World Resort in Orlando.

Universal Studios Orlando was started with the original Universal Studios Florida in June of 1990. In 1999, Islands of Adventure, Universal CityWalk, On-site hotels, and two multi-level parking structures were added.

Universal Studios Orlando reviews and complaints

Universal Studios Orlando is ranked 5 out of 49 in Theme Parks category

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Universal Studios Orlando Stats

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