Universal Studios Orlando Contact Information

  • (407) 224-4233
  • (407) 363-8000

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Headquarters Address:

Universal Orlando® Resort
1000 Universal Studios Plaza
Orlando, Florida 32819-7610
United States

Social Networks:

Summary of Universal Studios Orlando Customer Service Calls


Customers Contact Universal Studios Orlando to Ask about:

Request for Information:

  • “Need to ask question about ticket”
  • “Son is standing in line with confirmation and can’t get in”
  • “Ask a question about what can be brought in”

Payments and Charges:

  • “Using Florida residents discount for friends”
  • “My car ran out of charge in the parking lot”
  • “Update payment info”


  • “Guest services”
  • “Dissatisfied with service”
  • “Want to know if my barcode can be redeemed for entry at gate or if I have to go to guest services?”


  • “Tickets paid for with card not here”
  • “Need to know if they take debit card”
  • “Lost credit card at guest drop off/ bus”


  • “Refund”
  • “Refund on tickets”
  • “Refund on ticket”

Product/ Service:

  • “Anxiety Disorder accomidations”
  • “Buy tickets”
  • “Book tickets”

Activation/ Cancellation:

  • “Activate voucher”


  • “Job opportunities”

Return/ Replace:

  • “Are taxis available at the park to return to hotels”


  • “I'm attempting to reach human resources, I believe there is a problem with my rehire status that I would like to rectify.”
  • “Inquiring about expiration date on my annual passes”
  • “Disability”

Universal Studios Orlando Rating Stats

2.4 out of 5 stars
based on 35 reviews
See all 78 reviews reviews

Rating stats

  1. 9 reviews
  2. 11 reviews
  3. 8 reviews
  4. 4 reviews
  5. 3 reviews

Rating trend

About Universal Studios Orlando

Top 5 Universal Studios Orlando Products

Facility, Theme Park Facility

Top 5 Dislikes about Universal Studios Orlando

Made my daughter cry, Way my son was treated, Paper ticket, Hogwarts express, Crowd control and customer service

Top 5 Related Companies

Comcast, Nbc Sports, Xfinity, Syfy, NBC


Universal Orlando Resort is a theme park resort. The park is based in Orlando, Florida. It is a joint partnership of the Blackstone Group and NBC Universal. The resort consists of two theme parks - Universal's Islands of Adventure and Universal Studios Florida, Universal CityWalk - a place for night-time entertainment, as well as three Loews hotels. The park is the largest property of the Universal Studios Theme Parks. It is also the second largest resort after the Walt Disney World Resort in Orlando.

Universal Studios Orlando was started with the original Universal Studios Florida in June of 1990. In 1999, Islands of Adventure, Universal CityWalk, On-site hotels, and two multi-level parking structures were added.

Universal Studios Orlando reviews and complaints

Universal Studios Orlando is ranked 5 out of 218 in Theme Parks category

Area Served


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Universal Studios Orlando Stats

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